Child Abuse and Neglect Juan F.

I. PREAMBLE

Background

On December 19, 1989, the plaintiffs identified as Juan F., a minor, by and through his next friends Brian Lynch, M.S.W., and Isabel Romero; Becky M., a minor, by and through her next friends Morris Wessel, M.D., and Nancy Orsi; Benjamin B., a minor, by and through his next friends Barry Kasdan, M.S.W., and Edythe Latney, M.H.S.A.; Jason B., a minor, by and through his next friends George Pipkin and John Leventhal, M.D.; Anna R., a minor, by and through her next friends Cesar Batalla and Julia Ramos Grenier, Ph.D.; Dominique S., a minor, by and through his next friends Nancy Humphreys, D.S.W., and Margaret Penn, M.S.W.; Patrick S., a minor, by and through his next friends Jerry Reisman, Ph.D., and Julia Hamilton; Daniel C., a minor, by and through his next friends Patrick Bologna, M.S.W., and Cynthia McKenna, M.S.W.; Florence J., a minor, by and through her next friends Michael Rohde, M.H.S.A. and Judith Hyde, M.A.; on behalf of themselves and all others similarly situated, instituted this action against William O'Neill, Governor, State of Connecticut, and Amy B. Wheaton, Ph.D., Commissioner, Department of Children and Youth Services, State of Connecticut, in their official capacities.

This action consisted of broad-scale challenges to the management, policies, practices, operations, funding, and protocols of the Connecticut Department of Children and Youth Services ("DCYS" or the "Department"). The over one hundred issues identified for resolution may be generally separated into the following categories:

(1) Investigations and pre-placement services;

(2) Foster care and other out-of-home placements and services;

(3) Medical care;

(4) Mental health care;

(5) Adoption;

(6) Staffing; and

(7) Management and systems.

In a commendable effort to resolve their disputes without lengthy and expensive formal judicial proceedings, the parties agreed to mediate the complex factual and legal issues raised in this case. The agreement of the parties was formalized in a Mediation Order dated July 16, 1990.

The Mediation Order in pertinent part provided:

(1) That Theodore J. Stein, M.S.W., Ph.D. (selected by plaintiffs), Patricia Wilson-Coker, M.S.W., J.D. (selected by defendants), and Senior Judge Robert C. Zampano, as Chairperson, would constitute the DCYS Mediation Panel;

(2) That the DCYS Mediation Panel was empowered to resolve and submit fair and just settlement terms on each issue involved in this lawsuit;

(3) That certain timetables and mediation procedural phases would be adhered to by the DCYS Mediation Panel including an Investigation and Information-Gathering Phase, a Consultation Phase, a Deliberation Phase, a Settlement Report or Consent Decree Phase, and a Post-Settlement Phase;

(4) That if by December 31, 1990, a Consent Decree had not been unanimously agreed upon by the DCYS Mediation Panel, the mediation process would terminate unless all counsel agreed to an extension of the process;

(5) That if the DCYS Mediation Panel was unable to resolve all issues and matters submitted to it, the case would be returned to the Trial Judge for formal judicial proceedings;

(6) That if all issues and matters submitted to the DCYS Mediation Panel were resolved by unanimous decision, the determinations would be final and binding, and would not be subject to appeal; and

(7) That if a Consent Decree was unanimously agreed upon by the DCYS Mediation Panel, the Consent Decree would provide for the implementation and monitoring of the Consent Decree.

The Mediation Process

For over five months, the DCYS Mediation Panel heard from hundreds of people, conducted four public hearings, reviewed numerous documents, conferred with counsel, discussed each and every issue and matter presented to it, appointed medical and mental health subpanels for recommendations,[1] and, by December 1, 1990, reached unanimity in principle on each issue and matter involved in this case.

During December 1990, the DCYS Mediation Panel reviewed each one of its determinations and drafted this Consent Decree to incorporate its judgment on each issue and matter. The Structure of the Consent Decree

The DCYS Mediation Panel fully recognized the scope of its adjudications and the effects upon all aspects of the management, operations, procedures, staffing, and funding of the Department. Therefore it very carefully formulated this Consent Decree to consist of definitive, rational, and fair resolutions of the issues, with reasonable implementation and monitoring provisions to reduce to the extent possible the impact on the Department's operations and funding.

Thus, this Consent Decree mandates prudent, state-of-the-art, conclusive adjudications; however, it also provides for fiscal and compliance flexibility and reasonableness in the implementation and monitoring of these adjudications.

As soon as practicable after the effective date of this Consent Decree, the DCYS Monitoring Panel will meet with officials of the Department, members of administrative and legislative bodies, representatives of the Governor's Office, and other persons or entities, to review and discuss the required funding for the implementation of the provisions of this Consent Decree. Thereafter, the DCYS Monitoring Panel will establish on an annual basis binding timetables and fiscal patterns for the funding of the provisions of this Consent Decree as implemented by the determinations of the DCYS Monitoring Panel.

To ensure implementation and compliance with the standards and adjudications set forth in this Consent Decree, but also to ensure that the implementation and compliance will be flexible and reasonable within the intent of the DCYS Mediation Panel, the members of the DCYS Mediation Panel will compose the membership of the DCYS Monitoring Panel established by this Consent Decree.

II. GENERAL PROVISIONS

(1) The provisions of this Consent Decree resolve the existing disputes and issues in the case of JUAN F., by and through his next friends Brian Lynch, M.S.W., and Isabel Romero, on behalf of themselves and all others similarly situated, et al. v. William O'Neill, et al., Civil Action No. H-89-859 (AHN).

(2) This Consent Decree satisfies and resolves the claims of the plaintiffs and plaintiffs' class in the above-entitled case as of the date of this Consent Decree.

(3) The provisions of this Consent Decree are the result of lengthy discussions and negotiations among the members of the DCYS Mediation Panel. They have been agreed upon solely as a means to put a reasonable end to this complex case and to avoid the costs, time, and risks that would be involved for the parties to litigate the case in full. In many respects, this Consent Decree embodies a compromise of the issues involved in this case and, while its provisions are binding on the parties herein, its provisions are not to be construed to be statements, rulings, or precedents with respect to the constitutional and other legal rights of persons who are parties or nonparties to this litigation in this or any other action. Moreover, the provisions of this Consent Decree are not to be construed as statements, rulings, or precedents with respect to the constitutional or other legal rights of any person or persons involved in any action pertaining to the Department of Children and Youth Services.

(4) All provisions of this Consent Decree shall be deemed final and binding upon the parties except that the implementation of and compliance with those provisions, and all time specifications contained therein, shall be determined from time to time by the unanimous decision of the members of the DCYS Monitoring Panel. Detail, definition, implementation, and compliance mandates shall be set forth in writing and distributed by way of Manuals or similar memoranda.

(5) The DCYS Monitoring Panel's Manuals, memoranda, and any other document issued under its direction, shall be deemed final and binding upon the parties, and not subject to appeal.

(6) The DCYS Monitoring Panel by unanimous decision may amend, alter, or change the contents of its Manuals, memoranda, or other documents issued under its direction. The amendments, alterations, or changes shall be deemed final and binding upon the parties and not subject to appeal.

(7) All disputes and issues concerning any aspect of the provisions of this Consent Decree or the DCYS Monitoring Panel's Manuals, memoranda, or other documents issued under its direction, shall be resolved by the unanimous decision of the DCYS Monitoring Panel. The DCYS Monitoring Panel's determinations shall be deemed final and binding upon the parties, and not subject to appeal.

(8) If any issue, matter, or dispute is not resolved by the unanimous decision of the DCYS Monitoring Panel, any one of the members of the DCYS Monitoring Panel, or any party or counsel, may refer that issue, matter, or dispute to the Trial Judge for resolution pursuant to proceedings the Trail Judge deems appropriate. At any such proceeding, any one of the DCYS Monitoring Panel may be called as a witness by a party, counsel, or the Trial Judge.

III. DEFINITIONS

As used in this Consent Decree, the following terms shall have the following meaning unless specifically stated otherwise:

(1) "Adolescent" -- a youth between the age of twelve and eighteen.

(2) "Case" -- refers to a family under protective services investigation; a child and his family receiving services at home or a child out-of-home under a court order; or a child or family receiving services provided on a voluntary basis.

(3) "Child" -- any person under eighteen years of age.

(4) "Commissioner" -- the Commissioner of the Connecticut Department of Children and Youth Services acting by him/herself or through agents, employees, or assigns and shall include any successor Commissioner or Commissioners who at any time after judicial approval of this Consent Decree may come to assume any or all of the responsibilities and obligations currently held by the Commissioner of the Connecticut Department of Children and Youth Services.

(5) "DCYS" -- the Connecticut Department of Children and Youth Services, and any successor agency or agencies that at any time after judicial approval of this Consent Decree may come to assume any or all of the responsibilities and obligations currently held by the Department of Children and Youth Services.

(6) "Department" -- same as "DCYS".

(7) "Manuals" -- refers to guidelines and handbooks to be promulgated by the DCYS Monitoring Panel that will set forth the directives and details concerning the procedures, timetables, additional staffing requirements, funding requirements, and other matters necessary to implement and monitor the mandates in this Consent Decree.

(8) "Out-of-Home Care" -- any type of round-the-clock, seven-day a week care of a child outside of his or her own home including care in foster family homes and congregate care settings.

(9) "Parent" -- a child's biological or adoptive parent, guardian, or caretaker (other than foster parent) in whose care a biological or adoptive parent or guardian has left the child.

(10) "Services" -- assistance provided by the Department and others to children and/or their families.

(11) "Social Workers" -- employees of the Department's regional offices who provide casework services, including Intake Workers, Treatment Workers, Hotline Workers, Adoption Specialists and Social Worker trainees.

IV. THE TRAINING ACADEMY

(A) Objectives

The Department, under the direction and with the approval of the DCYS Monitoring Panel, shall establish a Training Academy for the following purposes:

(1) To provide pre-service training that meets nationally accepted standards for new workers, supervisors, non-clerical support staff, and other persons designated in the Training Academy Manual;

(2) To provide in-service training that meets nationally accepted standards for workers, supervisors, non-clerical support staff, adoption homefinders, foster homefinders, and other persons designated in the Training Academy Manual;

(3) To provide training that meets nationally accepted standards for foster and adoptive parents;

(4) To develop statewide, and as appropriate, region-specific training plans for workers, supervisors, foster parents, adoptive parents, and other persons designated in the Training Academy Manual;

(5) To establish a computerized system that is part of a single statewide computer system to record and preserve information relating to pre-service, in-service, and other training plans, programs, evaluations of programs, and evaluations of workers, supervisors, non-clerical support staff, foster parents, and other persons designated in the Training Academy Manual;

(6) To develop curricula and educational materials which may be used by facilities of the Department, contractees who care for the Department's children, and other related entities concerning health, human sexuality, AIDS, pregnancy, birth control, HIV infection, alcohol, drugs, tobacco, and other subjects designated in the Training Academy Manual;

(7) To administer the Social Work Internship Program and the Tuition Reimbursement Program;

(8) To maintain a library containing educational books, materials, and equipment required for the fulfillment of the objectives and effective operation of the Training Academy and regional offices;

(9) To engage in research and study to improve the performance and activities of workers, supervisors, managers, non-clerical support staff, adoptive and foster parents, and other persons designated in the Training Academy Manual;

(10) To promulgate guidelines for the reimbursement of expenses for those who participate in programs authorized by the Training Academy;

(11) To develop and implement Training Academy evaluation procedures;

(12) To issue an annual report, describing Training Academy activities;

(13) To train staff in the use and operation of the single statewide computer system; and

(14) To perform all other duties and activities prescribed in the Training Academy Manual.

(B) Location The Training Academy shall be centrally located and shall have the space, equipment, furniture, and all other items and features specified in the Training Academy Manual.

(C) Director

The Director of Staff Development shall be the Director of the Training Academy. The Director should possess the following qualifications:

(1) A Masters Degree, preferably one in social work or child welfare;

(2) At least five years experience in providing services in a human service agency, or three years experience in providing services in a human service agency and two years of experience as a supervisor in a human service agency; and

(3) Two years experience teaching in a school or department of social work, child welfare, or human services, or two years of experience as a training instructor in a public or private social welfare agency.

(D) Staff and Consultants

(1) The Training Academy shall consist of adequate qualified staff;

(2) The training staff and librarian shall possess the qualifications set forth in the Training Academy Manual; and

(3) When deemed necessary, the DCYS Monitoring Panel may appoint experts and consultants to effectuate the objectives of the Training Academy.

(E) Advisory Board

(1) The Department, with the approval of the DCYS Monitoring Panel, shall appoint an Advisory Board consisting of representatives from the Department, educational institutions, public and private sector agencies, and community providers to recommend: policies; goals; minimum standards for knowledge and skills for social workers, superiors, foster parents, adoptive parents, and non-clerical support staff; training programs; recruitment of staff; procedures for assessing the qualifications of social workers, superiors, new hires, foster parents, adoptive parents, and non-clerical support staff; and all other acts necessary for the fulfillment of the objectives and effective administration of the Training Academy; and

(2) To the extent deemed necessary by the DCYS Monitoring Panel, the recommendations of the Advisory Board shall be incorporated into the requirements set forth in the Training Academy Manual.

(F) General Training Plans

(1) A statewide Training Plan shall be developed annually for the following purposes:

(a) To describe the contents and objectives of each training program that will be administered by the Training Academy;

(b) To describe procedures to be followed by regional training units;

(c) To identify on at least a bi-annual basis the dates, times, and training staff for each training program;

(d) To ensure, when necessary, that trainees will have direct and supervised client contact;

(e) To establish procedures to enable participants to attend training programs at the Training Academy, or to arrange regional training sessions for the convenience of participants; and

(f) To incorporate all other information designated in the Training Academy Manual for the development and distribution of general Training Plans.

(G) Individual Training Plans

(1) Individual Training Plans for social workers and supervisors shall be developed for the following purposes:

(a) To incorporate evaluations of the strengths and weaknesses of a worker's and supervisor's knowledge and skills; and

(b) To designate timeframes and training programs required to improve a worker's and supervisor's knowledge and skills or to remedy professional deficiencies.

(2) Information recorded in Individual Training Plans and subsequent amendments shall be maintained in the worker's personnel file.

(H) Pre-Service Staff Training

(1) Pre-service training shall:

(a) Be provided to the new worker for the first four months of employment;

(b) Consist of both didactic (e.g., lectures, seminars) and supervised casework experiences in training units; and

(c) Comply with the timetables, procedures, and subjects of instruction prescribed in the Training Academy Manual.

(2) No trainee shall be solely responsible for any case function (e.g., intake, investigations, in-home, substitute care services) during the first twelve weeks of the pre-service training period.

(3) All trainees will be evaluated on a weekly basis by the instructors and supervisors.

(4) The period of pre-service training may be extended up to a maximum of thirty days to remedy difficulties encountered during the training period.

(5) With respect to newly hired workers who have at least twelve consecutive months of direct child welfare experience in the thirty-six months preceding the date of hire:

(a) An Individual Training Plan shall be developed for the worker within five days of commencing employment;

(b) The worker must attend the first three weeks of pre-service training required for all new workers;

(c) Subsequent training after the first three weeks will depend on the training needs identified in the Individual Training Plan;

(d) The worker shall not have sole responsibility for any case function until the worker has completed the mandatory three-week pre-service training; and

(e) At the completion of the mandatory three-week pre-service training, a worker who demonstrates the requisite knowledge and skills may be assigned to a regular department unit.

(I) Training Units

(1) Training Units shall be established within each region or within two geographically contiguous regions for the following purposes:

(a) To contribute to the pre-service training prescribed in this Consent Decree;

(b) To provide a locus for supervised case work experience for new workers during the required pre-service training period; and

(c) To maintain balanced caseloads for workers who provide services to clients.

(2) The supervisor/instructor shall provide the training throughout the period of time the trainee is assigned to the Training Unit.

(3) Training Unit supervisors/instructors shall be experienced personnel who have attained the level of supervisor or Master Social Worker, or such other person or contractees whose experience allows them to provide services in any type of case, and who have been trained as supervisors/instructors as set forth in the Training Academy Manual.

(4) The ratio of supervisor/instructor to trainees shall not exceed one supervisor/instructor to three trainees.

(5) The caseload of supervisor/instructor shall not exceed one-half of the maximum caseload permitted by this Consent Decree.

(6) During the first six weeks of the pre-service training period, no trainee shall provide services to any client except under the direct supervision of a supervisor/instructor.

(7) In the seventh week of the pre-service training period and on subsequent weeks for the balance of the four-month training period, the trainee may be assigned additional cases pursuant to the timetables and procedures set forth in the Training Academy Manual.

(8) The cases assigned to the trainee by the completion of the training period shall constitute the trainee's first caseload.

(9) During the pre-service training period, the trainee shall not be solely responsible for any investigation of an alleged child abuse case.

(10) During the pre-service training period, the trainee may be assigned one case of alleged child neglect in any two-week period, but shall not be assigned more than three such cases. If the trainee in consultation with the supervisor/ instructor determines that the child should be removed from the home, the case shall immediately be assigned to the supervisor/instructor for appropriate action.

(11) Prior to the trainee's assignment to a regular departmental unit in any region, there shall be a pre-assignment conference attended by the trainee, the supervisor/instructor, and the supervisor of the regular unit to review and discuss:

(a) Strengths and weaknesses in the trainee's performance observed during the training period, and the supervisory requirements for the trainee;

(b) The case plan for each child on the worker's caseload;

(c) The services needed for a child or family; and

(d) Specific problems in each case.

(12) The issues discussed and conclusions reached on each case during the pre-assignment conference shall be reduced to writing, and copies of the report shall be filed in the case record. A summary of the worker's strengths and weaknesses shall be used as a part of a formal performance review pursuant to the close of the working test period and shall be maintained in the files of the supervisor/instructor, the supervisor of the Transfer Unit, and the trainee.

(13) Following the preparation and filing of a conference report, the trainee may be assigned to a regular unit of the Department.

(J) In-Service Training and Continuing Education

(1) The objectives of In-service Training and continuing education for professional staff (e.g., workers, supervisors, and managers) are:

(a) To acquaint professional staff, through lectures, seminars, and workshops, with new knowledge and new methods relating to a workers' duties, management practices, and supervisory techniques;

(b) To reinforce and update prior training particularly in areas suggested in the worker's and supervisor's Individual Training Plans; and

(c) To encourage professional staff to improve their knowledge and skills by enrolling in courses at educational institutions and attending workshops offered by professional organizations.

(2) In addition to other technical training requirements for in-service training, the professional staff annually must receive five days of general in-service training and other special training as may be deemed necessary, or indicated in a worker's or supervisor's Individual Training Plan.

(3) Supervisors shall be required to attend training programs prescribed in the Training Academy Manual.

(4) The Training Academy Manual shall establish timetables and particularized procedures to fulfill the objectives and effective administration of the In-Service Training Program.

(K) Training for Current Employees

(1) A training program for employees who are on staff before opening of the Training Academy shall be developed or purchased. The training program shall:

(a) Be in accordance with nationally accepted training curriculum;

(b) Provide for Individual Training Plans for each employee; and

(c) Be implemented, and workers be trained, within twelve months from a date to be determined by the DCYS Monitoring Panel.

(2) While employees are in training their cases will be managed by their supervisors or other workers.

(L) Non-Clerical Support Staff Training

(1) Non-Clerical Support Staff Training shall be developed for the following purposes:

(a) To provide pre-service and in-service training which shall include, but not be limited to: the three-week orientation training program required for workers; the procedures for gathering and documenting information; accessing services for clients; and the necessary computer skills and ability to go on-line on the various databases of the Department; and

(b) To provide such other training to meet minimum standards for knowledge and skills for non-clerical support staff as may be prescribed in the Training Academy Manual.

(2) Non-Clerical Support Staff shall not, unless accompanied by a social worker, have direct contact with clients before completing the three-week training program.

(M) Foster Parent Training

(1) Foster Parent Training shall be developed for the following purposes:

(a) To provide a foster parent with the information, rules, data, advice, and training deemed necessary to comply with the objectives and procedures of the Foster Care Program;

(b) To provide specific pre-service and in-service training programs for the foster parent;

(c) To enable a prospective or new foster parent to meet experienced foster parents;

(d) To establish training plans and programs for continuing education and training of a foster parent;

(e) To develop particularized training programs for a foster parent of a child with special problems and needs (e.g., medical, emotional, behavioral, health); and

(f) To incorporate all other training plans and programs required for a foster parent as designated in the Training Academy Manual.

(2) At a time designated by the Monitoring Panel, all foster parents, immediately upon licensing must attend the training program prescribed in the Training Academy Manual.

(3) At a time designated by the Monitoring Panel, all current foster parents, as a condition for relicensing, must attend the training program prescribed in the Training Academy Manual.

(4) Commencing at the time mandated in the Training Academy Manual, no child shall be placed in a foster home until the foster parent satisfactorily demonstrates the knowledge and skills deemed necessary for foster parents.

(5) Commencing at the time mandated in the Training Academy Manual, no child with special needs shall be placed in a foster home until the foster parent satisfactorily demonstrates the special knowledge and skills required of a foster parent for the special needs of that child.

(N) Training Academy Manual

Within a reasonable time after the effective date of this Consent Decree, the DCYS Monitoring Panel shall promulgate and distribute a Training Academy Manual. V. CENTRAL AND REGIONAL OFFICES (A) Central Office Under the direction and with the approval of the DCYS Monitoring Panel, the functions of the Central Office shall include:

(1) Development and dissemination of policies and procedures:

(a) To ensure guidance and uniformity in the day-to-day operations of programs and services to clients including foster and adoptive parents;

(b) For the evaluation of the services rendered by community service providers and other persons or entities under contract; and

(c) To maintain or establish liaison with statewide organizations (e.g., Parents Anonymous, child guidance clinics);

(2) Development and implementation of policies and guidelines regarding the selection, compensation, and deployment of Master Social Workers;

(3) Establishment of an Office of Public Relations to undertake a statewide education program and to inform mandated reporters and the general public about the Department's mission, authority, services, and the appropriate procedures for reporting;

(4) Operation of all divisions of the Department, the Unified School District, statewide units and functions including those created in this Consent Decree (e.g., Hotline, Health Management Unit, Training Academy);

(5) Oversight of institutions and facilities of the Department (e.g., Long Lane School, State Receiving Home, RiverView, Altobello, Housatonic, High Meadows);

(6) Development of statewide plans; and

(7) Management of the single statewide computer information system.

(B) Regional Office

Under the direction and with the approval of the DCYS Monitoring Panel, the regional administrator of Childrens Protective Services and designated staff shall assume the following functions:

(1) Supervision of regional personnel including Intake and Treatment workers; case aides; clinical consultants; Regional Resource Groups; Voluntary Service Units; Family Training and Support Units; Contract Units; and clerical staff;

(2) Identification of each region's capacity to provide services (e.g., community service and other providers);

(3) Leading negotiations for the terms of contracts and participating in evaluation and monitoring of contracts with community service and other providers, pursuant to the standards and procedures established by the Central Office;

(4) Maintain and establish liaison with community service and other providers to develop a cooperative working relationships;

(5) Working with Regional Advisory Committees;

(6) Submission of required regional plans (e.g., foster and adoptive parent recruitment programs) to the Central Office for consideration and approval; and

(7) Compliance with other requirements prescribed by the Central and Regional Office Manual.

(C) Central and Regional Office

Manual Within a reasonable time after the effective date of this Consent Decree, the DCYS Monitoring Panel, in consultation with the Commissioner, and other managers of the Department shall design and implement a management structure that delineates reporting relationships, lines of authority that support the programs and practices required by this Consent Decree, and facilitates communication and accountability among the Department's management, professional, and support staff.

VI. HEALTH MANAGEMENT UNIT

(A) Formation

Within a reasonable time after the effective date of this Consent Decree, the Department, under the direction and with the approval of the DCYS Monitoring Panel, shall establish a Central Office Health Management Unit for children under the supervision, care or custody of the Department.

(B) Purposes

The Health Management Unit shall be established for the following purposes:

(1) To review policies, standards, proposals, programs, and procedures relating to all aspects of the medical and mental health, and substance abuse of the children;

(2) To develop policies, standards, proposals, procedures, and programs relating to all aspects of the medical and mental health, and substance abuse of the children;

(3) To implement and to assist in the implementation of policies, standards, proposals, procedures, and programs relating to all aspects of the medical and mental health, and substance abuse of the children;

(4) In conjunction with the Training Academy, to develop appropriate training materials and programs to educate foster parents, prospective adoptive parents, and Department personnel concerning all aspects of the medical and mental health, and substance abuse of the children;

(5) In conjunction with the Division of Quality Assurance, to carry out a statewide Quality Assurance program for the health care delivery system for children in the Department's care; (6) To coordinate with the Deputy Commissioner for Programs regional activities relating to the medical and mental health, and substance abuse of the children; (7) To coordinate programs and activities and establish and maintain liaison with other state agencies, health organizations, and community providers relating to all aspects of the medical and mental health, and substance abuse of the children; (8) To ensure that medical and mental health, and substance abuse policies, standards, plans, and procedures comply with Federal and other applicable rules and guidelines relating to the medical and mental health, and substance abuse of children under the supervision and custody of the Department; (9) To establish procedures for the evaluation of the type and quality of medical and mental health, and substance abuse care being received by children in out-of-home placements; (10) To establish procedures for the provision of support services to assist children in residential care, including transition to biological or foster homes or to other facilities; (11) To establish procedures for reviewing the deaths of all children under the care or supervision of the Department; (12) To investigate and research new methods for the medical and medical health, and substance abuse treatment and care of children; (13) To coordinate with the Medical Review Board activities related to emergency medical care and advice related to HIV infection issues; and (14) To take all other action deemed necessary for the effective administration of the Health Management Unit; and to comply with all provisions of the Health Management Unit Manual. (C) Director and Personnel The Director of the Health Management Unit shall be a physician. The Director, under the direction and with the approval of the DCYS Monitoring Panel, shall retain a Substance Abuse Coordinator (either on a full-time or part-time basis, to coordinate substance abuse education and treatment) and such other personnel to perform the functions of the Health Management Unit. (D) Department's Institutions - Coordination Plan (1) The Health Management Unit shall prepare a plan for the coordination of services among current health facilities (Altobello, RiverView, Housatonic Adolescent Hospital, High Meadows, State Receiving Home) which shall include: (a) Compliance with the principles espoused in the Child and Adolescent Service System Program (CASSP); (b) Recommendations for professional staffing and functions consistent with nationally recognized guidelines; (c) Recommendations for establishing or strengthening interaction among the Department's health and treatment facilities, and therapeutic foster homes; and (d) Recommendations concerning the continuation of the Diagnostic Evaluation Placement Program at High Meadows, and the most effective uses of the Housatonic Adolescent Hospital. (E) Health Management Unit Manual Within a reasonable time after the effective date of this Consent Decree, and with assistance and recommendations of the members of medical or mental health subpanels, or other consultants, the DCYS Monitoring Panel shall promulgate and distribute a Health Management Unit Manual. VII. CONTRACTS UNIT (A) Purposes Within a reasonable time after the effective date of this Consent Decree, the Department, under the direction and with the approval of the DCYS Monitoring Panel, shall establish and staff a Central Office Contracts Unit with regional Contracts Units for the following purposes: (1) To compile and review existing contracts, grants-in-aid, and expenditures of the Department's funds for services and programs; (2) To determine the objectives of existing contracts, grants-in-aid, and the procedures for evaluating effectiveness; (3) To establish criteria and guidelines for future contracts, grants-in-aid, and expenditures of the Department's funds for services and programs; (4) To review all future contracts, grants-in-aid, and expenditures of the Department's funds for services and programs to ensure that there is compliance with the objectives for the awards and expenditures, and that criteria and guidelines are complied with; (5) To monitor performance of all future contracts, grants-in-aid, and expenditures of the Department's funds for service and programs to ensure compliance with the objectives for the awards and expenditures; (6) To establish procedures for the discontinuance or modification of funding for contracts, grants-in-aid, and programs and services that are not in compliance; (7) To perform the duties and to comply with the timetables, criteria, and procedures set forth in the Contracts Unit Manual for the award of contracts, grants-in-aid, and the expenditure of Department funds for services and programs; (8) To establish procedures to ensure that contracts are fully executed before the contractee is expected to render services pursuant to a contract; and (9) To establish procedures for prompt payment according to the terms of a contract. (B) Personnel The supervisor and staff of the Contracts Unit shall consist of persons or consultants with the educational background and experience (accounting, legal, financial, business, and clerical) set forth in the Contract Units Manual. Contract Units shall be adequately staffed to carry out assigned functions. (C) Contracts Unit Manual Within a reasonable time after the effective date of this Consent Decree, the DCYS Monitoring Panel shall promulgate and distribute a Contracts Unit Manual. VIII. SOCIAL WORKERS AND SUPPORT STAFF (A) Support Staff (1) The support staff shall include clerical staff, case-aides, and data entry operators. (2) All support staff hired after the signing of this Consent Decree must have a high school diploma, complete the training requirements specified in the Training Academy Manual, and reflect the region's staffing needs. Case-aides must have a valid Connecticut driver's license. (3) The DCYS Monitoring Panel shall establish a ratio of support staff members to social workers. (B) Social Workers: Qualifications and Caseload Size (1) Preference in hiring social workers will be given to those with a Bachelors Degree in social work or a human services field, or a Masters Degree in social work or child welfare. (2) For seven years after this Consent Decree, social workers without a Masters Degree may be promoted to supervisor if they have at least three years experience and were hired before the signing of this Consent Decree. (3) The Department shall use a nationally accepted or court-approved case-load weighting formula for mixed caseloads. The formula shall be predicated on the following standards: (a) Social workers responsible for investigation of protective service cases will carry a caseload of nine to fifteen open investigations per month; (b) Social workers responsible for providing in-home supervision will carry a caseload of seven to thirteen families; (c) Social workers responsible for providing services to children with a return home, adoption, or independent living plan, and Adoption Specialists, will carry a caseload of seventeen to twenty-three children; and (d) Social workers responsible for providing Aftercare Services will carry a caseload of thirty-seven to forty-three children; and (e) A Family Training and Support Unit worker will carry a caseload of five new foster and/or adoptive homestudies per month. (4) Social worker's caseloads may be modified by the DCYS Monitoring Panel as necessary. (5) Social workers will not carry a caseload at the upper range of any caseload standard for a period exceeding six consecutive months, except under emergency circumstances that must be documented and submitted to the DCYS Monitoring Panel for review. (C) Master Social Workers Every year a number of social workers will be appointed Master Social Workers by the Regional Administrator of Childrens Protective Services, for a two-year period to handle complex cases, participate in staff training, and provide direction and support to other social workers. Only social workers who have demonstrated excellence in serving clients, and who have at least five years experience and a Masters Degree in social work, child welfare, or a related field will be eligible. The number of Master Social Workers and the annual monetary bonus shall be determined by the DCYS Monitoring Panel. (D) Supervisors: Qualifications and Staffing Ratios (1) The DCYS Monitoring Panel shall establish a ratio of supervisors to social workers. (2) Preference in hiring supervisors will be given to those with a Masters Degree in social work, child welfare, or a related field. (3) After this Consent Decree has been in effect for seven years, preference in promotions to supervisors for those persons hired before the signing of this Consent Decree will be given to those with a Masters Degree in social work, child welfare, or a related field. (4) After this Consent Decree has been in effect for seven years, persons promoted to supervisor, regardless of hire date must have a Master's Degree related to public child welfare practice. Preference will be given to those who hold a Master in Social Work of Child Welfare. (E) Department Personnel Recruitment and Retention Plans The Department, under the direction and with the approval of the DCYS Monitoring Panel, shall develop plans for personnel recruitment and staff retention. (1) Recruitment Plan (a) The purpose of the Recruitment Plan is to increase generally the number of staff, to continue affirmative action in the hiring of social workers and supervisors, and increase the number of minorities in child care, clinical, and management positions. (b) The Recruitment Plan must specify all recruitment activities including: sending written notices of available positions to institutions of higher education; advertising available positions for social workers and supervisors in professional journals and newsletters; and developing a speaker's bureau to inform the public of the Department's missions, programs, and employment opportunities. (c) All recruitment activities must be documented (e.g., dates of activity; institutions where notices were sent; professional journals or newsletters where advertisements were placed; job fairs and conferences attended; names of applicants; and how each applicant learned of the position). (2) Retention Plan (a) The purpose of the Retention Plan is to improve the rate of retention. (b) The Retention Plan shall include: educational leaves for social workers and supervisors to pursue advanced degrees in related fields; opportunities for all personnel to transfer to new service areas within the Department; opportunities for social workers and supervisors to attend professional conferences; counseling for social workers who experience death of a child client; and opportunities for professional staff to have input into changes in the Department's programs. (c) A tuition reimbursement program for those pursuing advanced degrees in evening programs shall be developed by the DCYS Monitoring Panel in consultation with Connecticut institutions of higher education. (3) The Department shall work with the Division of State Personnel to create a permanent job classification for Master Social Workers. IX. POLICY (A) Purposes The Division of Policy shall, among other functions, have the following purposes: (1) To review, coordinate, revise, and update existing agency policies, standards, and procedures; (2) To coordinate, revise, and otherwise conform existing policies, standards, and procedures to the provisions and mandates of this Consent Decree; (3) To develop and adhere to a schedule that will ensure that policies, standards, and procedures are reviewed and updated annually to conform with state and federal law; (4) To develop procedural manuals describing the specific tasks which must be undertaken to fulfill required staff functions and manage Department programs; (5) To issue policy manuals to all Department Unit Supervisors and Managers; (6) To issue and distribute policy and procedural manuals in loose-leaf binders to permit additions or changes. The Division of Policy shall ensure that changes in law, policy, or procedures are promptly communicated to all staff and distributed in written form within a reasonable period. (B) Personnel Staff of the Division of Policy shall have experience in writing policy and procedures, and an educational background in the areas of policy being drafted. The Division of Policy shall have an adequate number of qualified staff to perform its functions. (C) Monitoring Except in emergency situations, the DCYS Monitoring Panel shall approve all policy directives before they are issued. X. QUALITY ASSURANCE (A) Purposes The purposes of the Quality Assurance Division shall include: (1) Development and implementation of procedures to ensure effective review and evaluation of programs, contracts, and records designated in the Quality Assurance Manual; (2) Development of methods and instruments that: (a) Ensure case records contain required treatment plans, including any medical and mental health components, other relevant data and information, and demonstrate that agency policy has been adhered to; (b) Ensure that quality assurance for Department hospitals and, to the extent possible, agencies under contract to the Department, provide medical, mental health, and substance abuse services that are modelled after the standards of the Joint Commission on the Accreditation of Health Organizations; (c) Ensure that the central office Quality Assurance Unit coordinate its efforts with quality assurance at Department institutions and in regional offices; and (d) Record on standardized forms the data and information required to perform the duties assigned to it in the Quality Assurance Manual. (3) Investigate or contract for investigations of reports of child abuse or neglect, or a child-at-risk of abuse or neglect, in a foster home, Department institution or facility. (B) Director and Personnel (1) The preferred qualifications for the Director of the Quality Assurance Unit are a Master's Degree and five years experience performing quality assurance functions in a human service agency, hospital, or similar facility; (2) The preferred qualifications for staff are: (a) A Bachelors Degree; and (b) Experience in a human service agency, hospital, or similar setting. (3) For those conducting investigations of child abuse or neglect, the qualifications shall be those specified in the Intake and Investigation Manual. (4) At least one staff person shall have the knowledge and skills in the development of statistical procedures, in the design of methodologies for the review and evaluation of records, in the preparation of reports, and in the use of computers; and (5) The Quality Assurance Unit shall be adequately staffed to carry out the following functions: (a) To relicense foster homes and congregate care settings and to perform licensing functions related to child caring agencies; (b) To ensure required annual review and evaluation of Hotline records and the case records of social workers in all regional offices and sub-region offices; (c) To enter data regarding quality assurance reviews into a computerized program, which shall be part of the single statewide computer, within thirty days of the time the data is compiled; (d) To edit and clean data within thirty days from the time the data is entered into the computerized program; (e) To analyze data and produce required reports; (f) To conduct in a timely fashion investigations of child abuse or neglect or a child-at-risk of abuse or neglect in foster homes, Department institution or facility; and (g) To perform all the duties prescribed in the Quality Assurance Manual. (C) Quality Assurance Manual Within a reasonable time after the effective date of this Consent Decree, the DCYS Monitoring Panel shall promulgate and distribute a Quality Assurance Manual. XI. STATEWIDE HOTLINE (A) Purposes The Department, under the direction and with the approval of the DCYS Monitoring Panel, shall establish a statewide toll free "Hotline" for the following purposes: (1) To accept and process reports of child abuse or neglect or of a child-at-risk of abuse or neglect; and (2) To accept and process calls from persons seeking information, referral, and voluntary assistance for problems relating to child abuse or neglect. (B) Personnel and Assignments (1) The Hotline shall be adequately staffed to carry out assigned functions. Personnel must possess the educational requirements and receive the special training set forth in the Hotline Manual. (2) Priority in assignments to the Hotline shall be given to: (a) Those individuals who have met the educational requirements, received the special training, and who have at least three years experience in child abuse and neglect investigations; and (b) Supervisors who have met the educational requirements, received the special training, and who have at least three years of experience in conducting child abuse and neglect investigations and one year experience in supervising a unit of child abuse or neglect investigations. (C) Procedures (1) The Hotline shall operate twenty-four hours a day, seven days a week. (2) All reports of child abuse or neglect or a child-at-risk of abuse or neglect are actionable and shall be immediately referred (e.g., facsimile or electronic mail) to regional protective service units or to after-hours investigators (e.g., Careline) for investigation unless: (a) The alleged victim is over the age of eighteen; (b) The call does not involve intra-family child abuse or neglect or a child-at-risk of intra-family abuse or neglect; or (c) The caller is unable to furnish sufficient information to initiate an investigation. (3) With respect to actionable cases, the operator shall complete a Hotline Information Sheet that at a minimum contains: (a) Basic identification information relating to the caller; the victim; basic medical information known by the caller about the victim; family members; and the alleged abuser; (b) A summary of the allegations of child abuse or neglect or a child-at-risk of abuse or neglect; (c) The dates and times of referrals to units for investigation; (d) Cross-reference information, if any, obtained from the Computerized Central Registry concerning prior reports of investigations relating to the victim or members of the family and cross reference information from the subfile in the Computerized Central Registry containing data concerning investigations in progress; and (e) Other pertinent data to facilitate prompt and effective processing of the case report. (4) The facts and data collected on the Hotline Information Sheet, except for cross-reference information, shall be entered in the Computerized Central Registry only if the report is substantiated. (5) All information that is to be added to, or expunged from, the Computerized Central Registry shall be done pursuant to the provisions set forth in the Hotline Manual. (6) Reports made to the Hotline concerning children already under the care and custody of the Department and placed in out-of-home care shall also be referred to the Quality Assurance Unit. (7) A log of calls containing basic information and notations of referrals shall be kept regarding non-actionable matters. (D) Hotline Manual Within a reasonable time after the effective date of this Consent Decree, the DCYS Monitoring Panel shall promulgate and distribute a Hotline Manual. XII. CHILD PROTECTIVE SERVICES - INTAKE AND INVESTIGATION (A) Purposes The Department, under the direction and with the approval of the DCYS Monitoring Panel, shall promulgate comprehensive guidelines and regulations to facilitate the uniform intake and investigation of reports of suspected child abuse or neglect. The Regional Intake and Investigation Units shall: (1) Investigate and take all appropriate action with respect to allegations and acts of child abuse or neglect and of a child-at-risk of abuse or neglect; (2) Provide services to enable children to remain within the family when reasonable or return to the family when feasible; (3) Establish procedures that provide for: (a) Contact with a child's most recent medical providers when there is an allegation or investigation that suggests abuse, sexual abuse, neglect or a child-at-risk of abuse or neglect; and (b) The compilation, with the parent's permission, of relevant medical information and records by investigators; (4) Provide medical resource information to parents for their children (e.g., local Title XIX medical providers); (5) Refer families with children who have special medical needs to the appropriate support services; (6) Provide information to parents and caretakers regarding services that their children may be entitled to or eligible for; (7) Refer children for appropriate services that they are entitled to and eligible for (e.g., WIC, Title V, Head Start); (8) Refer a child to a physician or nurse practitioner for a medical evaluation: (a) Within twenty-four hours after learning that a child suffers from any of the conditions set forth in the Investigations Manual; or (b) As soon as practicable to address ongoing health care needs or document problems (e.g., failure to thrive, sexual abuse that occurred several weeks prior); (9) Develop and implement concrete mechanisms to improve relations with medical and other service providers so that investigations can be conducted and services provided in a more collegial and cooperative atmosphere; (10) Contact, in person or by phone, pediatric care sites in each region annually to provide information on maltreatment, and facilitate direct communication between medical providers' intake and supervisory staff; and (11) Assume and fulfill all duties and responsibilities assigned to it in the Intake and Investigation Manual. (B) Intake and Investigation Manual Within a reasonable time after the effective date of this Consent Decree, the DCYS Monitoring Panel shall promulgate and distribute an Intake and Investigation Manual. The Intake and Investigation Manual shall: (1) Define the duties and responsibilities of the Intake and Investigation workers; (2) Describe the procedures to discharge those duties and responsibilities in an effective and prompt manner; (3) Establish a uniform system for prioritizing abuse or neglect reports; (4) Standardize interview protocols for abuse and neglect investigations that: (a) Provide for initial face to face contact with the parent, if the parent is home; and the child, if the child is home, or within twenty-four hours if the child is not in the home; and (b) Provide for at least one contact, in person or by telephone, with some combination of school, pre-school or day-care personnel; medical and other community providers; relatives; neighbors; and any other person deemed necessary under the circumstances; (5) List items of information that must be obtained for a complete and meaningful investigation; (6) Establish procedures for creating a record or maintaining in a family's case record information gathered during an investigation or transmitted from the Hotline whether or not such information is subsequently substantiated; (7) Establish procedures for compiling information that shall form the basis for a Psychosocial Database; (8) Designate model forms and records to be completed and maintained by Intake and Investigation workers with respect to each case; (9) Particularize existing risk assessment guidelines to determine: (a) Whether parents are providing an adequate level of child care; (b) Whether the basic needs (e.g., medical, shelter) of the child are being furnished; and (c) Whether the home environment requires removal for the safety and welfare of the child; (10) Establish uniform criteria for determining whether a case is or is not substantiated; (11) Designate the timetables that the Intake and Investigation workers must adhere to, unless extended for good cause after consultation with a supervisor. These timetables must include: (a) A thirty to forty five-day limitation period to decide whether a case is or is not substantiated; (b) A ninety-day limitation period to decide whether judicial intervention is required based on information known to date; and (c) A one hundred and eighty-day limitation period for monitoring and supervising a case before transfer to a treatment unit if deemed in the best interest of the child; (12) Contain provisions for preparing case summaries and transferring cases to Treatment Units; (13) Contain provisions to ensure that mandated reporters are notified in writing within five days of the decision whether or not a case was substantiated and referred for services; and (14) Contain all other pertinent information to enable the Intake and Investigation workers to perform their duties in effective and efficient ways. (C) Placement Prevention and Family Preservation Services (1) The Department, under the direction and with the approval of the DCYS Monitoring Panel, shall develop or contract for all reasonable and necessary services to prevent placement and aid in family preservation including: (a) Twenty-four hour emergency caretaker and homemaker programs; (b) Parent-aids; (c) Day-care; (d) Crisis, individual, and family counseling; (e) Emergency shelters; (f) Intensive family preservation services; and (g) A computerized resource directory of programs within a region (e.g., mental health, and drug and alcohol abuse counseling) deemed appropriate to prevent placement and aid in family preservation for parents, foster parents, home-based family services, self-help groups, and unmarried persons. (2) In an individual case, if a service identified above is deemed necessary to prevent a child's removal from his home, the Department shall make reasonable efforts to contract, provide, or arrange for the service within a period of time that will permit the child to remain in his home. If such service cannot be arranged, all specific efforts made to obtain the service shall be documented in the family's case record. (3) The Department, under the direction and with the approval of the DCYS Monitoring Panel, shall establish a pilot Discretionary Fund Program to assist intake and treatment workers to prevent a child's placement. Discretionary Funds shall not be available to any person until it can be documented that all other avenues for financial relief (e.g., public and private agency programs, food banks, Goodwill) have been unsuccessfully pursued. Discretionary Funds shall be readily available to social workers to assist them in the provision of concrete emergency assistance to families in order to prevent a child's placement, for example: (a) To pay rent to avoid eviction; (b) To provide security deposits for rental housing; (c) To purchase food, clothing, furniture, and other basic needs; and (d) To pay for emergency home repairs. The Discretionary Fund Program shall be designed with an evaluation component and will be implemented statewide if it proves effective and cost efficient. (D) High-Risk Newborns (1) Pursuant to the criteria and procedures set forth in the Intake and Investigation Unit Manual, there shall be an immediate investigation of a newborn considered to be at risk (e.g., a serious medical problem and the mother's condition or behavior) by a hospital or other medical provider. The investigation may be conducted in collaboration with appropriate regional agencies or organizations (e.g., Visiting Nurses Association; Public Health Nursing). (2) If a newborn considered to be at-risk is released home, a social worker, with parental permission, shall maintain close contact (e.g. twice a week with the family for at least four weeks). The Department shall establish uniform guidelines for such contact including: (a) Purpose and method to the contact; (b) Mechanisms for collaborating or contracting with agencies providing home-based services (e.g., Visiting Nurses Association, Public Health nurses, parent-aides); and (c) Provisions either to close the case or to continue contacts beyond four weeks. (E) Personnel Intake and Investigation workers shall have the experience, education, and training as set forth in the Intake and Investigation Unit Manual. XIII. Voluntary Service Unit s (A) Formation and Status (1) Under the direction and with the approval of the DCYS Monitoring Panel, the Department shall institute and staff or contract for Voluntary Service Units. (2) Voluntary Service Units shall be considered pilot programs that shall be periodically reviewed by the DCYS Monitoring Panel to determine their effectiveness, their potential as permanent programs, and whether they should be modified or discontinued. (B) Objectives The purposes of the Voluntary Service Units are to provide information, advice, limited case management, and access to services to: (1) Referrals from the Hotline operators or other Department units; (2) Youths transitioning to independence or youths emancipated one year or less; (3) Families with minor children who are at-risk of abuse or neglect because of substance abuse, mental health, domestic violence, or other serious problems with the families' environment; (4) Adoptive parents of children placed by the Department who are in need of specialized services; and (5) Referrals to the Non-committed Treatment Program. (C) Miscellaneous (1) Personnel shall receive special training in the procedures for accepting and processing clients pursuant to the provisions set forth in the Voluntary Service Unit Manual. (2) The Voluntary Service Units shall have access to the Computerized Resource Directory. (D) Voluntary Service Manual Within a reasonable time after the effective date of this Consent Decree, the DCYS Monitoring Panel shall promulgate and distribute a Voluntary Service Manual detailing issues of eligibility, the extent of services to be provided, and provisions for evaluating the pilot program. XIV. TREATMENT UNITS (A) Transfer and Assignment A case shall be transferred to a Treatment Unit within forty-eight hours from the approval of the Case Summary by the Intake Investigation Unit supervisor. Within seventy-two hours after transfer, the case shall be assigned to a Treatment Worker. (B) The Treatment Plan shall be prepared and amended as provided in the Treatment Unit Manual. (C) Case Management Procedures for Children in Out-of- Home Care (1) Case management procedures shall: (a) Provide for personal contact between the Treatment Worker and the child, foster parent, or residential caretaker within twenty-four to forty-eight hours from the time of placement; for weekly contact in the following month; and for alternating personal and telephone contact on a weekly basis; (b) Establish, as appropriate, a schedule for personal and telephone contacts between the Treatment Worker and the child, biological parent, foster parent, and community service provider(s) on a weekly or bi-weekly basis to determine and discuss the needs of the child; the case and supervision of the child; the services being provided the child; the problems being encountered with the child; compliance with placement requirements; compliance of the parent with the service provisions of the treatment plan; and visitation; (c) Provide for Treatment Workers to monitor implementation of Treatment Plans and to document client progress; (d) Provide for, to the extent possible, Discretionary Fund aid to the foster parent for basic and emergency needs of the child; and (e) Include such other information and management requirements as set forth in the Treatment Unit Manual. (2) Except in emergency situations, a child may not be removed from a foster home after one year of continuous residence unless the foster parents are notified of their right to request a removal hearing, as more fully set forth in the Treatment Unit Manual and the Foster Parent Manual. (3) Reports of alleged child abuse or neglect of a child in a foster home or residential facility shall immediately be processed by the Division of Quality Assurance. (4) With respect to a child who has two or more foster home placements due to child related-behavior, the Treatment Unit Worker shall: (a) Discuss the situation with a supervisor, the community service provider, and a member of a Regional Resource Group and/or a Community Consultant; (b) Record, in the case record, the reasons for the multiple placements; the decisions reached at the placement conference; the necessity for further evaluations of the child's care; and whether the best interest of the child requires another foster home placement or placement in some other suitable facility; and (c) Implement the decisions reached at the placement conference within ten working days. (5) Mechanisms will be established to collaborate with residential care programs. The mechanisms shall: (a) Provide a copy of the Mental Health portion of the Treatment Plan to the residential care provider; (b) Establish written procedures for communicating and resolving any disagreement between the residential care therapist and department personnel (e.g., social worker, regional community consultant); (c) Provide for the Treatment Worker to have bi-weekly telephone or personal contact with the child's institutional therapist and personal contact with the child at least every thirty days to discuss progress and complication in treatment, and to review the Mental Health portion of the Treatment Plan; (d) Provide reviews of the child's Mental Health Casework Plan with the residential therapist to determine whether the child can be placed in a less restrictive setting; (e) Provide for the appropriate Regional Administrator to receive a list of children and youth who remain in residential care beyond their clinical requirements; (f) Provide for children and youths in residential care, and during their transition to biological, foster, or group homes, to receive the same level of support services as those available to foster children and their foster parents; and (g) Provide for meetings and contacts between the social worker and residential care providers to be documented in the child's case file. (6) Establish mechanisms for collaboration with in-patient psychiatric hospitals including: (a) Making a copy of the Mental Health portion of the Treatment Plan for the psychiatrist and in-patient treatment team; (b) Providing for the Treatment Worker to have weekly personal contact, for the first thirty days and bi-weekly contact thereafter, with the child and the child's in-patient therapist to discuss progress and complication in treatment, and to review the Mental Health portion of the Treatment Plan; (c) Providing for weekly contact between the hospital therapist and the child's social worker; (d) Provide for children and youths in psychiatric care, and during their transition to residential care, biological, foster, or group homes, to receive the same level of support services as those available to children and foster parents; and (e) Provide for meetings and contacts between the worker and psychiatric care providers to be documented in the child's case file. (D) Case Management Procedures for Children in Their Own Home Under Protective Supervision (1) Case Management Procedures for adjudicated cases where a judge has determined that the child can safely remain in their own home under Department supervision shall: (a) Provide for personal contact between the Treatment Worker and the child and the parent once each week for the first thirty days; and for alternating personal and telephone contact weekly thereafter; (b) Determine whether the parent and child are participating in the assessment and/or treatment plan, any difficulties encountered, and the reasons therefore; (c) Provide for children to be seen alone at weekly and bi-weekly meetings; (d) Provide for bi-weekly telephone contact with community service providers involved with a parent and/or child to determine if the parent and/or child is participating in the service plan or assessment and if any difficulties have arisen; (e) Provide for a bi-monthly conference until the first Administrative Case Review with the social worker, and/or their supervisor, community-service providers, the parent, adolescent child, and, by invitation, Community Consultants or the appropriate member of the Regional Resource Group to assess client progress and determine whether to continue the plan for a specified period; modify the plan or terminate services; and (f) Provide for conferences, with the same individuals as the bi-monthly conference, to be convened in an expedited manner if an assessment or Treatment Plan is not proceeding according to the Plan's timetable to identify and resolve problems; (2) Unless a court dictates otherwise, before the Department terminates services to a parent and/or child a conference with the Treatment Unit worker and supervisor, the appropriate member of the Regional Resource Group, and as available a Community Consultant, and community service providers working with the family and/or child to discuss whether it is in the best interest of the child to terminate services. (3) The decision to terminate services shall be based on a risk assessment protocol that shows the risk to the child has been reduced to the point where, in the professional judgement of the conferees, the child can safely remain in home without the ongoing supervision of the Department. (4) All contacts and written communications between Treatment Workers, family members, and community service providers shall be logged on a case contact log sheet and summarized on the appropriate forms. (E) Supervision (1) Treatment Unit Supervisors shall meet with individual social workers for approximately one hour per week to discuss the status of cases and determine which cases require the assistance of the Regional Resource Group and/or Community Consultants. (2) Treatment Unit Supervisors shall meet with their unit and a mental health expert (e.g., Community Consultant) once each week for approximately ninety minutes to discuss selected cases and to: (a) Address concerns regarding mental health or substance abuse problems of children; (b) Recommend referrals for needed services; (c) Assess the effectiveness of mental health services provided to children; and (d) Make recommendations for amendments or changes to the mental health portion of a child's Treatment Plan. (3) Recommendations of the mental health expert shall be documented in the child's case record. (F) Medical Aspects of Treatment Plans (1) All Treatment Plans shall have, as an integral part, a health plan that shall be developed after a comprehensive multidisciplinary evaluation. The health plan portion of a Treatment Plan shall: (a) Review the physical, mental, and developmental status of the child; (b) Describe and identify the services required to meet the health needs of the child; and (c) Be reviewed regularly to ensure that it accurately reflects changes in a child's health status and current needs. (2) Where appropriate, a member of a Regional Resource Group or a Community Consultant, or health, mental health or educational professional shall be invited to treatment planning conferences. (G) Mental Health and Substance Abuse Aspects of Treatment Plans All Treatment Plans shall have where appropriate, as an integral part, a mental health and substance abuse plan. The mental health and substance abuse plan portion of a Treatment Plan shall: (1) Indicate what services are necessary, and who, where, and, when the services can be obtained or provided; and (2) Include information about mental health or substance abuse issues which threaten, or have disrupted, placement in a home setting. (H) Independent Living Aspects of Treatment Plans (1) For any youth sixteen years of age or older the Treatment Plan shall include a Plan for Independent Living unless there is medical, psychiatric, or psychological evidence indicating the youth's needs preclude living independently. (2) The Treatment Plan for any child fourteen years of age or older may include any of the services described in the Independent Living Manual to prepare the youth for living independently. (3) In preparation for a Plan for Independent Living, a conference shall be held between the social worker and the youth and other individuals invited at the youth's request (e.g., biological parent, relative, foster parent) who can facilitate the youth's plan. The conference shall include discussion of: (a) The occupational and/or post high school interests of the youth; (b) The options to pursue occupational or educational interests; (c) The need to develop skills or knowledge to enable the youth to live independently; and (d) Any assessment that is needed to assist the youth to determine his or her interests. (4) Within thirty days of the conference, a written Independent Living Plan shall be developed which includes provisions and timetables for offering services and assessments identified at the conference. (5) At least six months prior to the youth's transition to independent living, the Independent Living Plan shall be amended to include a Transitional Living Plan that shall specify: (a) The estimated date of the youth's discharge to living independently; (b) The youth's anticipated living arrangements; (c) An estimated budget (e.g., rent, utilities, transportation, clothing, recreational expenses, and health care needs); (d) Sources and amounts of income; (e) Assistance to be provided by the Department, including Aftercare Services; (f) A schedule of voluntary meetings between the social worker and the youth; and (g) Any other plans necessary to facilitate the youth's transition to independent living. (6) Ninety days before the youth is expected to leave the physical and/or legal custody of the Department, a conference shall be held between the social worker and the youth and other individuals invited at the youth's request (e.g., biological parent, relative, foster parent) who can facilitate the youth's plan. The conference shall include discussion of: (a) Concerns that the youth has about making the transition to independent living; (b) Any difficulties with the transition to independent living, foreseen by the foster parent, relative who has had ongoing contact with the youth, or professionals who have been providing services to the youth; (c) Expectations about the youth's continuation with any service program, including the responsibilities of the youth, the social worker, service providers, the foster parent and any relative who will assist the youth; (d) Any benefits to which the youth will be entitled (e.g., a housing allowance) or any benefits which will be discontinued (e.g., Medicaid) will be identified and the effects on the youth discussed; and (e) The existence of mentoring groups, the services they provide and arrangements for making an appointment with a mentor or group. (7) Before a youth is discharged to independent living the Department shall provide, or assist the youth in acquiring, the following: (a) A Social Security card; (b) The youth's complete medical record, including a list of physicians, clinics or hospitals where the youth has been served; (c) Any medical information about the youth's biological family which could have bearing on the youth's future medical needs; (d) A birth certificate; (e) The youth's educational records and transcripts from the last school attended; (f) A copy of the youth's high school diploma or assistance in obtaining a GED certificate; (g) A listing of available services, (e.g. medical, counseling, self-help, crisis hotlines) in the community where the youth will be living; (h) The name, address, and telephone number of a mentor or family member; and (i) The name and telephone number of the youth's social worker and supervisor. (8) The Department shall assist the youth in acquiring a driver's license and housing. (9) For youths who will require assistance from any other state agency, the social worker shall: (a) Contact a representative of the other agency at least ninety days prior to the discharge of the youth to independent living to identify eligibility criteria and requirements and to arrange a meeting with the youth, the social worker, and a representative of the state agency or, if a meeting is not possible, obtain the name of a contact person at the agency; and (b) Document, in the youth's file with a copy to the contact at the other agency, the information gathered and results of the contact. (10) The Department shall provide or arrange for transitional living facilities (e.g., subsidized apartments) or a monthly housing allowance for youths in those facilities until the youth is self-supporting or reaches the age of eighteen. (11) The Department, under the direction and with the approval of the DCYS Monitoring Panel, shall establish a regional Mentoring Program with a statewide coordinator to identify foster families or other adults to provide encouragement and advice to the youth and be a link to the community as the youth begins independent living. (I) Treatment Plan Amendments/Exceptions Additional problems, changed circumstances, and exceptions to the preferred planning options that bear directly on the ability to achieve the objectives of a treatment plan, shall be written, signed, dated, attached to the original plan, and distributed to the appropriate individuals. (J) Treatment Plans - General Requirements (1) All treatment plans shall be signed by all the participants in the development of the plan. A biological parent and an adolescent child shall be asked to sign the treatment plan and shall be provided with copies. Service providers shall be given copies of the portion of the plan specifying their responsibilities unless a release is signed by the parent in which case the provider shall be given a copy of the entire plan. (2) All treatment plans shall be implemented within ten working days of the time they are developed. Implementation shall begin when the assessment procedures described in the plan have started or required services are first provided. If implementation does not begin within ten working days because a service is not readily available, reasonable efforts shall be made to obtain the service and those efforts shall be documented. (K) Personnel Treatment Unit workers and supervisors shall have the qualifications, experience, and training provided in the Treatment Unit Manual. (L) Treatment Unit Manual Within a reasonable time after the effective date of this Consent Decree, the DCYS Monitoring Panel shall promulgate and distribute a Treatment Unit Manual. XV. FAMILY TRAINING AND SUPPORT UNIT (A) Purposes Under the direction and with the approval of the DCYS Monitoring Panel, the Department shall develop and implement in each region a Family Training and Support Unit(s). Family Training and Support Units will be under the supervision of the Regional Administrator of Childrens Protective Services. The regional Family Training and Support Units will be coordinated by, and will receive direction from, a statewide Director of Family Recruitment and Training (the "Director"). The primary purposes of the Family Training and Support Units shall be: (1) To assume responsibility of and to take all appropriate actions with respect to foster and adoptive home surveys, recruitments, orientations, screening, pre-licensing training, home studies, and licensing for foster and adoptive homes; (2) To submit to the Director staffing and funding needs, and regional plans for timely recruitment, orientation, training, and support programs for foster and adoptive parents; (3) To submit a plan for timely licensing of foster and adoptive homes and additional staffing required by mandates for licensing of relative foster homes pursuant to state law; (4) To follow directives for determining and monitoring the type and quality of care in foster and adoptive homes; (5) To provide ongoing support for foster and adoptive parents; (6) To recommend to the Director contracts with community service providers or other suitable providers to assist in the implementation of objectives and directives of the Family Training and Support Units; (7) To follow procedures established by the Director for the documentation of foster and adoptive parent recruitment programs (e.g., community and media efforts, dates of meetings, identification of participants, follow up contacts); (8) To assist the Director in the development of brochures and manuals relating to the recruitment, orientation, training, and support of foster and adoptive parents or homes, which brochures and manuals shall be